Privacy Policy

Native is a trading name of Native Residential Ltd. and explains how Native protects and processes your personal information. “Your personal information” means any information about you that you or third parties provide to us, or we produce in relation to our services offered or provided to you.

Our Privacy Policy relates to the following categories of individuals:

Where we provide products or services under contract with an organisation (for example your employer), that organisation controls the information processed by Native on your behalf until they transfer it to us, upon which point Native assumes responsibility to process your data.

Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This policy is intended to help you understand:

  1. Native’s Privacy Principles
  2. What information Native collects about you
  3. Why Native collects this information and how we use it
  4. How we store and secure information we collect
  5. How long we keep information we collect
  6. How Native shares information we collect
  7. How Native transfers information we collect internationally
  8. Your rights and other important privacy information
  9. How you can access and control your information held by Native

Please read this privacy policy carefully as it sets out the basis on which we collect any personal information from or about you, and how we use it in the operation of :

By visiting any of our websites or by using any of these services, you acknowledge the practices described in this privacy policy.

  1. Native’s Privacy Principles
  1. What information Native collects about you

The personal information we collect depends on the products and services you have, how you use them, how you made contact, enquired or booked and through which channel, partner or third party this was done. Depending on these factors, Native could hold any of the below personal information about you:

  1. Why Native collects this information and how we use it

Why we collect personal information and how we use the information we collect depends in part on which services you enquire about, order or use, how you use them, and any preferences you have communicated to us. Below are the for which we use the information we collect about you [as well as the lawful basis for processing for each].

  1. How we store and secure information we collect

Native uses a multi-data centre infrastructure hosting service in the United Kingdom for all personal information we collect, whether on our file network, websites or apps. This infrastructure is ISO 27001 certified and provides enterprise class resilience and security.

Access to our network and apps is controlled by an enterprise level 2 Factor Authentication solution

Our websites have up to date SSL certificates that provide robust authentication and encryption, to reassure you that your data and transactions are secure.

We restrict access to personal information so that only controllers and processors of the data that need it for legitimate business purposes have access to it.

We also have data use policies and training in place to ensure all our staff are responsible with your data and understand their obligation to protect it.

  1. How long we keep information

How long we keep information we collect about you depends on the type of information and the type of interaction you have had with Native, as specified by the retention periods below. Prior to or at the point of the retention period being met, we will either delete or anonymise your information as applicable. Where more than one of the below categories applies to a piece of data, the longest retention period shall be enforced.

In other cases we’ll store personal information for the periods needed for the purposes for which the information was collected or for which it is to be further processed. And sometimes we’ll keep it for longer if we need to by law. Otherwise we delete it.

  1. How Native shares information we collect

We only share your personal information where it is necessary for us to do so for legitimate business purposes, or if that is not the case, when you have provided consent for us to do so. We will only share personal information with that we have verified are handling your details securely.

We do use third party service providers to process personal information on our behalf for the kinds of purposes set out below:

Where we use another organisation, we still control your personal information.

If there’s a change (or expected change) in who owns us or any of our assets, we might share personal information to the new (or prospective) owner. If we do, they’ll have to keep it confidential.

  1. How Native transfers information we collect internationally

Native does not currently share personal data outside the EU for data related to residential accommodation and tenants, however we are a growing company with plans for expansion outside of the UK. Wherever possible we will minimise sharing data internationally, however it’s possible that we will have legitimate business reasons to do so. If that’s the case we reserve the right to share personal data internationally and will update our Privacy Policy if that becomes the case to reflect this. As with all our providers we will have strict controls in place to make sure it’s properly protected.

  1. Your rights and other important privacy information

Native is committed to compliance with Data Processing Laws and respecting your privacy. “Data Processing Laws” means (a) the Data Protection Act 2018 (DPA 2018) and/or any laws or regulations implementing the General Data Protection Regulation (UK GDPR); and/or any corresponding or equivalent national laws or regulations; and any applicable laws replacing, amending, extending, re-enacting or consolidating any of the above DP Laws from time to time; For the purposes of the Data Processing Laws Native is the data controller.

GDPR provides you with the belowconcerning the processing of your personal data. These are listed below:

In addition, the Data Processing Laws provide you with the right to withdraw consent for the processing of your data for data upon which the basis for processing is consent, which you can do via the process mentioned below.

To find out more information about these rights and our obligations, please visit the Information Commissioner’s Office website

  1. How you can access and control your information held by Native

If you have any questions or require details related to the personal information we hold about you or wish to exercise any of your rights outlined in this policy, get in touch with our Data Protection Officer by

Emailing: Or write to us at:

Data Protection Officer


United House

9 Pembridge Road


W11 3JY

If you are requesting access to your information, by law you will need to provide the below in your communication for us to be able to legally issue a full response to your request to access information, which we will do within one calendar month, free of charge.

If you want to make a complaint on how we have handled your personal information, please contact our data protection officer who will investigate the matter and report back to you.

If you are still not satisfied after our response or believe we are not using your personal information in line with the law, you also have the right to complain to the data-protection regulator in the country where you live or work. For the UK, that’s the Information Commissioner’s Office –

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